Autosoft Journal

Online Manuscript Access

Fuzzy TOPSIS evaluation approach for business process management software acquisition



At the present time, Business Process Management software (BPMS) implementation is on focus of organizations. To implement a BPMS in a firm successfully, selecting a suitable BPMS is critical. Evaluation and selection of the BPMS software is complex and a time consuming decision-making process. This paper propounds an approach for dealing with such a decision. This approach introduces functional, non-functional and fuzzy evaluation method for BPMS evaluation. The presented BPM lifecycle based approach breaks down BPMS evaluation and selection criteria into two broad categories namely functional and non-functional requirements including totally 48 selection criteria. A facile Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is customized for BPMS selection based on identified criteria. The provided approach is applied to a port and maritime organization in order to evaluate and acquire a BPMS and the provided numerical example illustrates the applicability of the approach. The approach can assist practitioners to evaluate BPMSs more effective.



Total Pages: 10
Pages: 459-468


Manuscript ViewPdf Subscription required to access this document

Obtain access this manuscript in one of the following ways

Already subscribed?

Need information on obtaining a subscription? Personal and institutional subscriptions are available.

Already an author? Have access via email address?


Volume: 23
Issue: 3
Year: 2016

Cite this document


Abdolvand, Neda, Amir Albadvi, and Zahra Ferdowsi. "Assessing Readiness for Business Process Reengineering." Business Process Management Journal 14.4 (2008): 497-511. Crossref. Web.

Abecker A. Business-oriented knowledge management: Effective knowledge use in the planning and implementation of business processes

Al‐Mudimigh, Abdullah S. "The Role and Impact of Business Process Management in Enterprise Systems Implementation." Ed. Ragnar Schierholz. Business Process Management Journal 13.6 (2007): 866-874. Crossref. Web.

Amiri, Morteza Pakdin. "Project Selection for Oil-Fields Development by Using the AHP and Fuzzy TOPSIS Methods." Expert Systems with Applications 37.9 (2010): 6218-6224. Crossref. Web.

Becker, Christoph, and Andreas Rauber. "Improving Component Selection and Monitoring with Controlled Experimentation and Automated Measurements." Information and Software Technology 52.6 (2010): 641-655. Crossref. Web.

BozdaÄŸ, Cafer Erhan, Cengiz Kahraman, and Da Ruan. "Fuzzy Group Decision Making for Selection Among Computer Integrated Manufacturing Systems." Computers in Industry 51.1 (2003): 13-29. Crossref. Web.

Büyüközkan, Gülçin, Orhan FeyzioÄŸlu, and Erdal Nebol. "Selection of the Strategic Alliance Partner in Logistics Value Chain." International Journal of Production Economics 113.1 (2008): 148-158. Crossref. Web.

Carney, David J, and Kurt C Wallnau. "A Basis for Evaluation of Commercial Software." Information and Software Technology 40.14 (1998): 851-860. Crossref. Web.

Carstensen P.H. Handbook of human fac-tors/ergonomics

Chan, Felix T.S., and Niraj Kumar. "Global Supplier Development Considering Risk Factors Using Fuzzy Extended AHP-Based Approach." Omega 35.4 (2007): 417-431. Crossref. Web.

Chang, Yu-Hern, and Chung-Hsing Yeh. "A Survey Analysis of Service Quality for Domestic Airlines." European Journal of Operational Research 139.1 (2002): 166-177. Crossref. Web.

Chang, Yu-Hern, Chung-Hsing Yeh, and Shih-Yi Wang. "A Survey and Optimization-Based Evaluation of Development Strategies for the Air Cargo Industry." International Journal of Production Economics 106.2 (2007): 550-562. Crossref. Web.

Chen, Ting-Yu, and Chueh-Yung Tsao. "The Interval-Valued Fuzzy TOPSIS Method and Experimental Analysis." Fuzzy Sets and Systems 159.11 (2008): 1410-1428. Crossref. Web.

Cho, Chiwoon, and Seungsin Lee. "A Study on Process Evaluation and Selection Model for Business Process Management." Expert Systems with Applications 38.5 (2011): 6339-6350. Crossref. Web.

Cochran, Jeffery K, and Hung-Nan Chen. "Fuzzy Multi-Criteria Selection of Object-Oriented Simulation Software for Production System Analysis." Computers & Operations Research 32.1 (2005): 153-168. Crossref. Web.

Colombo, Enzo, and Chiara Francalanci. "Selecting CRM Packages Based on Architectural, Functional, and Cost Requirements: Empirical Validation of a Hierarchical Ranking Model." Requirements Engineering 9.3 (2004): n. pag. Crossref. Web.

Curtiss E.T. Business process management (BPM) market shares, strategies, and forecasts, worldwide, 2011 to 2017

DaÄŸdeviren, Metin, and Ä°hsan Yüksel. "Developing a Fuzzy Analytic Hierarchy Process (AHP) Model for Behavior-Based Safety Management." Information Sciences 178.6 (2008): 1717-1733. Crossref. Web.

Davenport T.H. Process innovation: reengineering work through information technology: Boston

Davis, Lesley, and Glyn Williams. "Evaluating and Selecting Simulation Software Using the Analytic Hierarchy Process." Integrated Manufacturing Systems 5.1 (1994): 23-32. Crossref. Web.

Elzinga, D.J. et al. "Business Process Management: Survey and Methodology." IEEE Transactions on Engineering Management 42.2 (1995): 119-128. Crossref. Web.

Erol, Ismail, and William G. Ferrell. "A Methodology for Selection Problems with Multiple, Conflicting Objectives and Both Qualitative and Quantitative Criteria." International Journal of Production Economics 86.3 (2003): 187-199. Crossref. Web.

Georgakopoulos, Diimitrios, Mark Hornick, and Amit Sheth. "An Overview of Workflow Management: From Process Modeling to Workflow Automation Infrastructure." Distributed and Parallel Databases 3.2 (1995): 119-153. Crossref. Web.

Hill J.B. Magic quadrant for business process management suites

Holland, C.R., and B. Light. "A Critical Success Factors Model for ERP Implementation." IEEE Software 16.3 (1999): 30-36. Crossref. Web.

Jadhav, Anil S., and Rajendra M. Sonar. "Evaluating and Selecting Software Packages: A Review." Information and Software Technology 51.3 (2009): 555-563. Crossref. Web.

Jadhav, Anil S., and Rajendra M. Sonar. "Framework for Evaluation and Selection of the Software Packages: A Hybrid Knowledge Based System Approach." Journal of Systems and Software 84.8 (2011): 1394-1407. Crossref. Web.

Kahraman, Cengiz, Ahmet Beskese, and Da Ruan. "Measuring Flexibility of Computer Integrated Manufacturing Systems Using Fuzzy Cash Flow Analysis." Information Sciences 168.1-4 (2004): 77-94. Crossref. Web.

Karim, Jahangir, Toni M. Somers, and Anol Bhattacherjee. "The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study." Journal of Management Information Systems 24.1 (2007): 101-134. Crossref. Web.

KARLSSON, JOACHIM. Software Quality Control 6.4 (1997): 311-326. Crossref. Web.

Koster, S.R. (2009). An evaluation method for business process management products . the Netherlands: University of Twente, Enschede.

Kulak, Osman, M. Bülent DurmuÅŸoÄŸlu, and Cengiz Kahraman. "Fuzzy Multi-Attribute Equipment Selection Based on Information Axiom." Journal of Materials Processing Technology 169.3 (2005): 337-345. Crossref. Web.

Lai, Vincent S, Bo K Wong, and Waiman Cheung. "Group Decision Making in a Multiple Criteria Environment: A Case Using the AHP in Software Selection." European Journal of Operational Research 137.1 (2002): 134-144. Crossref. Web.

Le Blanc, Louis A., and M. Tawfik Jelassi. "DSS Software Selection: A Multiple Criteria Decision Methodology." Information & Management 17.1 (1989): 49-65. Crossref. Web.

Önüt, Semih, and Selin Soner. "Transshipment Site Selection Using the AHP and TOPSIS Approaches Under Fuzzy Environment." Waste Management 28.9 (2008): 1552-1559. Crossref. Web.

Pérez, M., and T. Rojas. "Evaluation of Workflow-Type Software Products: a Case Study." Information and Software Technology 42.7 (2000): 489-503. Crossref. Web.

Recker J.C. BPTrends 5.3 (2008)

Richardson B. The forrester wave™: Business process management suites, Q3 2010. For business process professionals

Roghanian, E., J. Rahimi, and A. Ansari. "Comparison of First Aggregation and Last Aggregation in Fuzzy Group TOPSIS." Applied Mathematical Modelling 34.12 (2010): 3754-3766. Crossref. Web.

Rouhani, Saeed, Mehdi Ghazanfari, and Mostafa Jafari. "Evaluation Model of Business Intelligence for Enterprise Systems Using Fuzzy TOPSIS." Expert Systems with Applications 39.3 (2012): 3764-3771. Crossref. Web.

Åžen, Ceyda Güngör et al. "An Integrated Decision Support System Dealing with Qualitative and Quantitative Objectives for Enterprise Software Selection." Expert Systems with Applications 36.3 (2009): 5272-5283. Crossref. Web.

Shyur, Huan-Jyh, and Hsu-Shih Shih. "A Hybrid MCDM Model for Strategic Vendor Selection." Mathematical and Computer Modelling 44.7-8 (2006): 749-761. Crossref. Web.

Smith H. Business process management (BPM): The third wave

Stamelos, I. et al. "Knowledge Based Evaluation of Software Systems: a Case Study." Information and Software Technology 42.5 (2000): 333-345. Crossref. Web.

Strnadl, Christoph F. "Aligning Business and It: The Process-Driven Architecture Model." Information Systems Management 23.4 (2006): 67-77. Crossref. Web.

Trkman, Peter. "The Critical Success Factors of Business Process Management." International Journal of Information Management 30.2 (2010): 125-134. Crossref. Web.

Van Der Aalst W. Workflow management: Models, methods, and systems

Vergidis, K., A. Tiwari, and B. Majeed. "Business Process Analysis and Optimization: Beyond Reengineering." IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews) 38.1 (2008): 69-82. Crossref. Web.

Wang, Ying-Ming, and Taha M.S. Elhag. "Fuzzy TOPSIS Method Based on Alpha Level Sets with an Application to Bridge Risk Assessment." Expert Systems with Applications 31.2 (2006): 309-319. Crossref. Web.

Wei, Chun-Chin, and Mao-Jiun J. Wang. "A Comprehensive Framework for Selecting an ERP System." International Journal of Project Management 22.2 (2004): 161-169. Crossref. Web.

Wei, Chun-Chin, Chen-Fu Chien, and Mao-Jiun J. Wang. "An AHP-Based Approach to ERP System Selection." International Journal of Production Economics 96.1 (2005): 47-62. Crossref. Web.

Weske M. Business process management: Concepts, languages, architectures. 2007

Weske, M., W.M.P. van der Aalst, and H.M.W. Verbeek. "Advances in Business Process Management." Data & Knowledge Engineering 50.1 (2004): 1-8. Crossref. Web.

Zadeh, L.A. "Fuzzy Sets." Information and Control 8.3 (1965): 338-353. Crossref. Web.

Zadeh, L.A. "A Fuzzy-Algorithmic Approach to the Definition of Complex or Imprecise Concepts." International Journal of Man-Machine Studies 8.3 (1976): 249-291. Crossref. Web.

Zahedi, Fatemeh. "A Method for Quantitative Evaluation of Expert Systems." European Journal of Operational Research 48.1 (1990): 136-147. Crossref. Web.


ISSN PRINT: 1079-8587
ISSN ONLINE: 2326-005X
DOI PREFIX: 10.31209
10.1080/10798587 with T&F
IMPACT FACTOR: 0.652 (2017/2018)
Journal: 1995-Present


TSI Press
18015 Bullis Hill
San Antonio, TX 78258 USA
PH: 210 479 1022
FAX: 210 479 1048