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Fuzzy TOPSIS evaluation approach for business process management software acquisition


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Abstract

At the present time, Business Process Management software (BPMS) implementation is on focus of organizations. To implement a BPMS in a firm successfully, selecting a suitable BPMS is critical. Evaluation and selection of the BPMS software is complex and a time consuming decision-making process. This paper propounds an approach for dealing with such a decision. This approach introduces functional, non-functional and fuzzy evaluation method for BPMS evaluation. The presented BPM lifecycle based approach breaks down BPMS evaluation and selection criteria into two broad categories namely functional and non-functional requirements including totally 48 selection criteria. A facile Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is customized for BPMS selection based on identified criteria. The provided approach is applied to a port and maritime organization in order to evaluate and acquire a BPMS and the provided numerical example illustrates the applicability of the approach. The approach can assist practitioners to evaluate BPMSs more effective.


Keywords


Pages

Total Pages: 10
Pages: 459-468

DOI
10.1080/10798587.2016.1251017


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Published

Volume: 23
Issue: 3
Year: 2016

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JOURNAL INFORMATION


ISSN PRINT: 1079-8587
ISSN ONLINE: 2326-005X
DOI PREFIX: 10.31209
10.1080/10798587 with T&F
IMPACT FACTOR: 0.652 (2017/2018)
Journal: 1995-Present




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